77fn Privacy Policy — How We Collect, Use, and Protect Your Data

1. Introduction

77fn (referred to in this policy as "we", "us", or "the Platform") operates the online casino and sports betting platform accessible at 77fn.pro. We are committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy sets out in detail what personal data we collect, the purposes for which we process it, how we store and protect it, and the rights available to you as a data subject. This policy applies to all users of the 77fn platform, including registered players, visitors who browse without registering, and anyone who contacts our customer support team. By accessing or using 77fn, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this policy, you should discontinue use of the platform immediately.

2. Information We Collect

We collect personal data from you in the following ways: (a) Information you provide directly — When you register an account with 77fn, you provide us with your full name, date of birth, Bangladesh mobile phone number, and any other information required to complete the registration and identity verification (KYC) process. When you make a deposit or withdrawal, we collect transaction details including the mobile wallet number used (bKash, Nagad, Rocket, or Upay) and transaction reference numbers. When you contact customer support, we collect the content of your communications and any supporting documentation you provide. (b) Information we collect automatically — When you use the 77fn platform, we automatically collect your device type, operating system, browser type, IP address, Bangladesh Standard Time (BST) timestamps of your sessions, pages visited, games played, bets placed, and session duration. This data is used to operate and improve the platform and to detect unusual or potentially fraudulent activity. (c) Information from third parties — Where required for identity verification, we may receive confirmation data from third-party KYC service providers or payment processors. We do not purchase data about you from data brokers or third-party marketing companies.

3. How We Use Your Information

77fn uses the personal data we collect for the following purposes: (a) Account management — to create and maintain your player account, verify your identity, process deposits and withdrawals, and provide you with access to games and betting markets. (b) Regulatory compliance — to conduct know-your-customer (KYC) checks, detect and prevent money laundering, fraud, and other prohibited conduct, and comply with applicable laws and regulations. (c) Platform operation and improvement — to monitor platform performance, identify and fix technical issues, and develop new features and services based on how players use the platform. (d) Customer support — to respond to your queries, complaints, and requests, and to maintain a record of communications for quality assurance purposes. (e) Responsible gaming — to identify patterns of play that may indicate a player is experiencing difficulties, to apply responsible gaming tools where appropriate, and to communicate with players about responsible gaming resources. (f) Promotions and communications — to send you information about bonuses, promotions, and platform updates that we believe are relevant to you, where you have not opted out of such communications. You may opt out of promotional communications at any time by contacting [email protected].

4. Legal Basis for Processing

77fn processes your personal data on the following legal bases: (a) Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and customer support. (b) Legal obligation — processing required to comply with applicable anti-money laundering laws, age verification requirements, and other regulatory obligations. (c) Legitimate interests — processing carried out in our legitimate interests as a platform operator, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your rights. (d) Consent — where we rely on your consent for a specific processing activity (for example, sending promotional communications), you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Your Information

77fn does not sell your personal data. We may share your information with the following categories of third parties only where strictly necessary: (a) Payment service providers — bKash, Nagad, Rocket, Upay, and other payment processors, solely for the purpose of processing your deposit or withdrawal transactions. These providers are contractually bound to handle your data securely and not to use it for any other purpose. (b) Game providers — Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and other game studios whose games are available on the platform. These providers receive only the minimum data required to facilitate your game session (such as a session token and currency). (c) Identity verification providers — third-party KYC service providers used to verify player identity and age as required by our policies. (d) Legal and regulatory authorities — where we are required by applicable law, court order, or regulatory directive to disclose your information. We will notify you of such a request where permitted to do so by law. (e) Business transfers — in the event of a merger, acquisition, or sale of all or part of the 77fn business, your data may be transferred to the acquiring entity subject to the same privacy protections described in this policy.

6. Data Retention

77fn retains your personal data for as long as your account remains active and for such additional period as may be required to comply with our legal obligations. Specifically: (a) Account data (name, date of birth, mobile number, KYC documents) is retained for the duration of your account plus a minimum of 5 years following account closure, to comply with anti-money laundering and record-keeping obligations. (b) Transaction records are retained for a minimum of 5 years from the date of each transaction. (c) Customer support communications are retained for 3 years from the date of the interaction. (d) Session and activity logs are retained for 12 months and then anonymised or deleted. Where you request deletion of your personal data, we will comply with that request to the extent permitted by law. Data that we are required to retain for legal or regulatory compliance purposes cannot be deleted in response to a deletion request, but we will restrict its processing to those compliance purposes only.

7. Security Measures

77fn implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include: (a) SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the 77fn platform; (b) encrypted storage of sensitive personal and financial data in our databases; (c) access controls that restrict access to personal data to authorised personnel only, on a need-to-know basis; (d) regular security assessments and penetration testing of our platform infrastructure; (e) staff training on data protection and information security practices. While we take all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You also have a role in keeping your account secure: never share your login credentials, choose a strong unique password, and contact our support team immediately if you suspect unauthorised access to your account.

8. Cookies and Tracking Technologies

77fn uses cookies and similar tracking technologies to operate the platform and analyse how it is used. The types of cookies we use include: (a) Essential cookies — strictly necessary for the platform to function, including session management cookies that keep you logged in during your visit and security cookies that help protect against fraudulent activity. These cookies cannot be disabled without affecting the platform's functionality. (b) Analytical cookies — used to understand how players use the platform, which pages are visited most frequently, and how players navigate between sections. This data is used in aggregate and anonymous form to improve the platform. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage or block cookies through your browser settings; however, disabling essential cookies may prevent you from using certain features of the 77fn platform. By continuing to use the platform, you consent to our use of cookies as described in this policy.

9. Your Privacy Rights

As a user of the 77fn platform, you have the following rights in relation to your personal data: (a) Right of access — you have the right to request a copy of the personal data we hold about you. (b) Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you. (c) Right to erasure — you have the right to request deletion of your personal data, subject to our legal retention obligations described in Section 6. (d) Right to restriction of processing — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed. (e) Right to data portability — you have the right to request that we provide your personal data in a structured, commonly used, machine-readable format. (f) Right to object — you have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

10. Children's Privacy

The 77fn platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on the 77fn platform, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action. Age verification is a mandatory step in the 77fn registration process and we apply this requirement without exception.

11. Third-Party Links

The 77fn platform may contain references to game providers and payment services operated by third parties. Where you click through to a third-party service — for example, a mobile wallet application such as bKash or Nagad — that third party's own privacy policy governs the handling of your data within their service. 77fn is not responsible for the privacy practices of third-party services. We recommend that you review the privacy policy of any third-party service before providing them with your personal data.

12. Changes to This Privacy Policy

77fn reserves the right to update this Privacy Policy at any time. Where we make a material change to the way we collect or use your personal data, we will notify you by SMS to your registered Bangladesh mobile number at least 7 days before the change takes effect. Non-material changes — such as corrections to wording or clarifications of existing practices — may take effect immediately upon publication. The date at the top of this policy reflects when it was last updated. Your continued use of the 77fn platform following the effective date of any update constitutes your acceptance of the revised policy.

13. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 77fn handles your personal data, please contact our support team. You can reach us via live chat on the 77fn platform, available 24 hours a day, 7 days a week, or by email at [email protected]. We aim to acknowledge all privacy-related contacts within 24 hours and to provide a substantive response within 5 business days. For data deletion or access requests, please include your registered mobile number and full name so that we can locate your account and verify your identity before processing the request.